Careers

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We believe in succeeding together. 

25+ Years
in the Industry

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Your Next Journey

If you love people, innovation, technology, are curious about things around you, and believe in excellence, you might be the right person for our company! We are the inventors of the Only AI-Assisted Fleet Maintenance Software on the Planet. We have a passion for technology, innovation, and people. Whether customers, vendors, contractors, or colleagues.

If you are an A-player and are looking for an environment to learn and grow, we would love to meet you! 

Please apply for available vacancies below

Career Opportunities

Full Time | Remote Job

Customer Success Manager

Posted 03/01/2024

BrightOrder is seeking a dynamic and experienced  Customer Success Manager  to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients,  sales and product teams in ensuring customer success. This role requires strong leadership skills, a deep understanding of customer needs in the technology industry, a high level of curiosity,  and a strong desire to grow within our organization.

As BrightOrder’s Customer Success Manager, your main mission will be to oversee the effective execution of our product solution for our clients.

You will:

  • Lead, mentor, and motivate customer support team for innovation and success, while overseeing all aspects of customer support operations
  • Develop a comprehensive understanding of our solutions technical aspects to deliver appropriate responses to client inquiries
  • Track and analyze customer support metrics to identify trends, generate regular reports and provide data-driven insights to senior management
  • Serve as the escalation point for complex customer issues ensuring prompt resolution and customer satisfaction.
  • Effectively manage the start-up phase through disciplined project management to ensure implementation and optimal utilization of our solution
  • Collaborate cross-functionally with product development, sales, and marketing teams to gather customer feedback and insights, to improve products and services
  • Identify opportunities to enhance the customer experience through the implementation of new tools, technologies, QBR processes , and best practices.
  • Develop and implement strategies to optimize customer support processes and procedures to enhance the overall customer experience.
  • Generating new tools and training materials such as documentation and processes to streamline commissioning in all countries.
  • Provide training for the client in collaboration with our product and sales teams on how to effectively utilize our system to fulfill their requirements.
  • 5+ years proven experience in customer support, customer success or customer experience management, preferably in the technology industry.

  • Strong leadership and managerial skills, with the ability to motivate and develop a high-performing team.

  • Excellent communication and interpersonal skills, with a customer-focused mindset.

  • Analytical mindset with the ability to interpret data and derive actionable insights.

  • Tech savvy with proficiency in customer support software and tools and project management skills.

  • Proficient in English, knowledge of French and Spanish is an asset

  • Experience with implementing customer experience strategies and initiatives.

  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

  • Ability to travel 20% of the time.

  • You are someone with a high level of curiosity
  • Can tell a compelling story with numbers to drive understanding and action
  • You have a passion for learning, mentoring, and helping others succeed.
  • You are a proactive individual with a positive attitude and high energy
  • Ambitious professional with a strong desire to advance to the next level
  • By demonstrating significant improvement in the department by consistently surpassing performance targets and implementing process enhancements

  • By developing a deep understanding of the technical knowledge of our product solutions 

  • By establishing a strong presence in the company through nurturing a culture of innovation and collaborating effectively with cross- functional teams 

  • By effectively applying and implementing changes with impact on the company

  • By demonstrating personal and professional growth by continuously developing skills and seeking opportunities for advancement within the department

• You have passion for what you do.

• You are unusually driven and challenge oriented.

• You have high standards for your work. Excellence matters to you.

• You are an authentic, unique professional who has a growth mindset and strives to be Better Everyday.

• Integrity, Accountability and honesty are part of your values.

Our History

About Us

BrightOrder, originally known as Perfit Computers, is a 1996 family-founded business with a goal to create tailor-made, innovative solutions for the transportation and heavy-duty vehicle industry. 

Our flagship software, EMDECS aims to find the best way to help streamline any and every task undertaken by fleet operators. We aspire to provide better, personalized solutions for an often overly-commercialized and underappreciated industry. 

Find us on Glassdoor.

Let's Succeed Together

Nothing catch your eye?

Did not find what you were looking for? 

No problem, you can submit your resume and introductory video and as soon as we have a position for you, we will get in touch. 

Core Values

We Believe in Succeeding Together

Our Core values represent our soul, our roots and our essence. They are our rules and boundaries which define BrightOrder’s culture and personality and provide a “Should/Shouldn’t” test for all the behaviors and decisions by everyone in our company.

Passion

We are passionate about what we do and are proud of our people and their achievements. We are eager to deliver the highest quality of services and products to our internal and external customers. This passion drives us to innovation, creativity, and efficiency. This passion wakes us up every morning and keeps us up late learning the newest technology and the most efficient ways to make the lives of our customers easier, simpler and more productive.

Integrity

We do the right thing, even behind closed doors. We are transparent, ethical and honest with our teams, leaders, stakeholders, customers, partners and everyone around us. We have strong moral principles, and we show a consistent and uncompromising adherence to ethical ideologies and values, and we always follow them, no matter who is watching.

Growth Mindset

We thrive on challenge and don't see failure as a roadblock, we see it as a springboard for growth and developing our abilities. We enjoy learning new things. We accept challenges, we persist and push ourselves to achieve our goals. We cultivate a growth mindset to reinforce that our people can grow and improve regardless of their background, gender or social standing. We stand for diversity, inclusion, equity, and team collaboration.

Authenticity

There is no gap between what we say and what we do. We ask everyone to be themselves at our company, taking risks, expressing their feelings, opinions, and ideas, having new experiences and showing up as their authentic self with confidence. We encourage everyone to voice their opinions and feel safe doing what they are supposed to do (removing the “I should have said something”) and feeling free to express themselves.

Accountability

We adopt the macro-management leadership in all our departments, accept responsibility for our actions, own our mistakes and we encourage our leaders and employees to share them as a learning experience. We are transparent with our teams and leaders, allowing others to observe and evaluate our performance in a collaborative and participatory leadership style.

Applications for Future Opportunities

We will only consider candidates who provide the resume, introductory video, and writing assessment.

For any applicants to be considered we require a 3 minute max video answering the following: 

  • Why do you think you are a good fit for this position?
  • What are you passionate about?
  • What keeps you motivated in a job?