Online Shopping Boom Fuels Delivery Fleet Maintenance Management Needs

Posted by



The meteoric rise of e-commerce over the past decade has reshaped the retail landscape. However, this digital revolution has also significantly impacted an unlikely sector – commercial vehicle fleets. 

With consumers increasingly relying on home deliveries for everything from groceries to furniture, businesses have been forced to rapidly expand their delivery capabilities, leading to an insatiable demand for light commercial vans, trucks, and last-mile delivery vehicles.

According to Janet Woodcock, President of Fleet Advisors Group, “E-commerce growth has been the biggest driver of increased fleet demand over the last 5-10 years.”

She adds, “Retailers, logistics companies, and delivery services have been in an arms race to build out their transportation networks to meet consumer expectations.”

Table of Contents

Sustainability Becomes a Priority for Delivery Fleets

18 wheeler big rig truck
A trucker navigates this Utah highway in his big rig

In addition to rapidly growing fleet sizes, these delivery fleets face mounting pressure from consumers, investors, and regulators to reduce their environmental impact.

Major players like Amazon have set ambitious goals for transitioning to electric delivery vans and achieving carbon-neutral operations.

Woodcock notes, “Sustainability is a key consideration as companies procure new vehicles and set their fleet strategies. The total cost of ownership equation is changing as electric vehicles become more viable for commercial applications.”

Fleet managers are evaluating various alternative fuel and electrification options, including battery-electric, plug-in hybrid, fuel cell, and even autonomous trucking technologies.

Charging infrastructure and vehicle connectivity are also critical considerations.

New Players and Business Models Disrupt Fleet Management

Emdecs as the best fleet maintenance management software
Semi Truck Under Maintenance

The surge in e-commerce deliveries has opened the door to new fleet services, technologies, and business models.

Major truck manufacturers like Daimler and Volvo have launched dedicated electric truck divisions, while startups like Rivian, Arrival, and BrightDrop are bringing new electric delivery van models to market.

Fleet management itself is also being disrupted, with companies like Vehicle.Rent and Fleetroot offering alternatives to traditional ownership models through subscription services and transportation-as-a-service platforms.

Woodcock states, “There’s a lot of new thinking around how to finance, maintain, and optimize delivery fleets at scale. Companies are open to new fleet models and partnerships to increase flexibility and efficiency.”

As e-commerce continues its double-digit growth, the transformation of the commercial delivery industry has only just begun.

Fleets will be at the forefront of this logistics revolution, embracing new technologies, business models, and sustainable transportation solutions to meet escalating demand.

Fleet Management Solutions Enable Efficient Delivery Operations

a man going over his clipboard
Delivery fleets require scalable solutions to keep pace with surging e-commerce demands.

The surge in e-commerce has placed immense pressure on delivery fleets to operate efficiently at higher volumes. This has created significant opportunities for fleet management and maintenance providers to enable this rapid industry transformation.

Fleet maintenance management software and services have become mission-critical for e-commerce and logistics companies looking to optimize delivery operations at scale.

Key benefits include asset tracking and utilization, predictive vehicle maintenance, regulatory compliance, and sustainability and electrification tracking.

In addition to fleet maintenance management software platforms, fleet maintenance, and repair providers have become key partners in keeping delivery vehicles operable and extending their useful life.

Outsourced maintenance solutions, mobile repair services, and streamlined parts supply chains are critical for maximizing vehicle uptime across large distributed fleets. 

Mobile repair technicians, in particular, need reliable fleet maintenance software to efficiently manage work orders, access vehicle histories, order parts, and document services performed while working remotely.

As e-commerce grows, fleet management and maintenance will only become more vital in optimizing delivery logistics, controlling costs, ensuring safety and compliance, and driving sustainability initiatives.

Companies providing these solutions are well-positioned to capitalize on escalating demand from retailers, logistics providers, and e-commerce businesses.

The Future of Fleet Management in the E-Commerce Era

driver getting into the cab of a commercial truck
Fleet management’s future hinges on transformative technologies boosting efficiency and sustainability.

The e-commerce boom has unlocked immense opportunities for fleet management companies and solutions providers.

As delivery demands intensify, fleet operators will increasingly rely on advanced fleet maintenance management software, maintenance, and management services to move more goods faster and more cost-effectively.

The ability to seamlessly integrate vehicle technology, telematics data, routing intelligence, and predictive maintenance will separate leading fleet management platforms.

Electrification will also drive new energy management and sustainability tracking solutions.

Partnerships across the fleet ecosystem will flourish as companies seek a competitive edge. Those enabling efficient, safe, and sustainable delivery operations will be at the forefront of this industry transformation.

To stay updated on news about BrightOrder and the latest in fleet management software, be sure to follow us on LinkedIn.

Subscribe to our
Weekly Newsletter

Sign up for our weekly newsletter to receive our latest blogs, updates and more!

Recent Posts
Receive the latest news

Subscribe To Our Weekly Newsletter

Receive the latest news

Thank you for Signing Up!